Return & Refund policy

 

We want you to feel great about every piece you receive from Liz & Max. If something isn’t quite right, we’ve kept our return process simple and stress-free—because your comfort and confidence come first.

Our 30-Day Return Policy

If you’re not completely satisfied with your purchase, you have 30 days from the delivery date to return it. Whether the fit wasn’t ideal or you’ve changed your mind, we’re here to help.

To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition
  • Tags and packaging must be included and intact
  • Proof of purchase is required (your order confirmation email is perfect)

To start a return, email us at support@lizandmax.com with your order number and reason for the return. Our support team will guide you through the next steps.

Quick, Dependable Refunds

After we receive and inspect your return, your refund will be processed within 10 business days. It will be issued to your original payment method, and you’ll receive a confirmation as soon as it’s completed.

Please note:

  • Original shipping is always free—no restocking fees or hidden charges.
  • Customers are responsible for return shipping and any customs fees when returning items for exchanges or due to a change of mind.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and make it right.

Non-Returnable Items

Some items are not eligible for returns, including perishable goods (like food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you’re unsure about your item, don’t hesitate to contact us.

Please note that sale items and gift cards are non-returnable.

Exchanges

The quickest way to get what you want is to return your original item. Once your return is approved, you can place a separate order for your new item.

Refunds

After we receive and inspect your return, we’ll notify you about whether your refund has been approved. Approved refunds will be credited automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lizandmax.com and we’ll assist you promptly.

 

Contact Information

Store name: Liz & Max

Company Name: Darwin's E-commerce LLC

Company Number: 42-2052527

Company Address: 14225 Plantation Park Blvd, Charlotte, North Carolina, 28277

Warehouse Address: 323 Main St, Pineville, NC 28134

Phone: +1 (517) 997-1207 (SMS Only)

Email: support@lizandmax.com

Monday to Friday | 09:00AM – 5:00PM (EST)

Weekends | 10:00AM – 5:00PM (EST)

We aim to respond to your inquiries within 24 hours.